Shipping & Delivery
Candy Baskets Inc. delivers its packages through UPS to ensure your order is delivered on time.
All bows and ribbons are hand made and each Candy Basket includes a personal message note card.
All orders are shipped out of Collegeville, PA.
Shipments within the United States only.
Orders can not be shipped to PO Boxes.
Real time UPS shipping rates and delivery dates are calculated on the 1st checkout page.
Delivery Options:
- Next Day Air Saver Delivery
- 2nd Day Air Delivery
- 3-Business Day Select Delivery
- Ground (expected delivery 1-5 business days)
- Future Delivery (Monday-Friday Only)
- No Sunday or holiday deliveries
- No same day deliveries
Once your order ships you will receive an email with your UPS Tracking Number. Orders ship out everyday M-F at 2 PM ET. The subject of the email will be UPS Ship Notification. Please check the email address provided on the order, including any spam folders. Click on the Tracking Number to track your order. You will only receive 1 email. The delivery date is also listed on your receipt.
Other than Next Day Air Saver deliveries which are delivered by 3 pm to commercial addresses, shipments are generally delivered anytime between the hours of 9 a.m. and 8 p.m. or later to residences, and by close of business for commercial addresses. UPS can not schedule a specific delivery time within that window. The UPS driver can not call the recipient right before they deliver the package.
UPS does not pick up on weekends or use weekend days in their travel calculations. All travel calculations are figured using business days. Example: order placed on Saturday using UPS 2nd day air, will be picked up by UPS on Monday and delivered on Wednesday. We do not offer same day candy delivery service. For future deliveries, we use UPS Ground. UPS does not deliver Ground on weekends, so future deliveries are Monday-Friday only.
We do not require a signature on any of our deliveries. Shipments that do not require a signature can be left in a safe place, out of sight and out of weather, at the UPS driver's discretion. This could include the front porch, side door, back porch, garage area, or with a neighbor or leasing office.
Commercial Addresses
For deliveries to commercial addresses many times UPS is instructed to deliver all packages to the company's mail room. This is for security and logistic reasons. This is dictated by the company. Not by UPS and not by Candy Baskets Inc. Candy Baskets Inc. claims no responsibility for the mail room delivering the package to the final recipient. No refunds or replacements will be issued for packages lost or delivered late by the company's mail room. UPS will not refund us in any way. UPS will correctly state that they delivered the package to the correct address. If the recipient works at a very large corporation where all packages are received at an outside dock, we highly recommend you send the candy basket to the recipient's home address instead. No refunds will be issued for packages shipped and received at the correct address and then lost or delivered late by the company's mailroom. This includes shipments to patients at hospitals. Many times the mailroom address listed in UPS Tracking will be slightly different than the original ship to address.
SHIPPING CHOCOLATE BASKETS DURING THE SUMMER
We provide free ice packs when needed and when day time temperatures exceed 80 degrees, but in the summer heat the chocolates can still melt. Chocolates are a perishable and can not be returned to us. Therefore we can not provide refunds or replacements for melted chocolates. Please consider sending a non-chocolate Candy Basket during the hot summer months or when shipping to warmer climates.
| Business Days in transit from: Collegeville, PA 19426, using UPS Ground. |
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Return Policy
These return policies do not apply to melted products. Please see policy above: Shipping Chocolate Baskets During The Summer. Your satisfaction is very important to us. We are confident you will be pleased with the design, quality and delivery of your candy basket arrangement. If you are not satisfied with your order, please return your order in its original packaging and Candy Baskets Inc. will refund your order in full or replace it with a product of your choice that is of equal value. We do not pay for the shipping back to us. If you would like to request a credit or replacement, you must email us within 7 days of the delivery date. Please keep in mind that circumstances beyond our control may occur, such as - inaccurate delivery address information, extreme weather, melting during the hot summer months, and availability of recipient to receive the package. No refunds or replacements will be issued for orders delayed or returned to us due to inaccurate delivery address information or availability of the recipient to receive the package. UPS charges us a $15 dollar return delivery fee. We also have to pay the initial shipping fee when the order originally shipped out (UPS will not refund us), and many of the items are perishables. Therefore, no refunds or replacements will be issued for orders delayed or returned to us due to inaccurate delivery address information or availability of the recipient to receive the package.
Payment
We currently accept all major credit cards:
Visa, MasterCard, Discover and American Express.
Privacy Policy
Candy Baskets respects your right to privacy and need for security. That's why when you shop on-line at Candy Baskets all of your personal information will be protected. When ordering on-line, Candy Baskets utilizes a secure server. All personal data including name, address, phone number and credit card information is encrypted when transferred over the internet. Any personal information that you provide to us is confidential and will not be sold, leased, loaned or rented to any third party without your consent. Candy Baskets may disclose information in good faith that such action is reasonably necessary to conform or comply with legal requirements, to protect the rights and safety of Candy Baskets, its personnel or the public.
Occasionally, Candy Baskets may email its customers about special offers and new products. Customers will have a choice to opt-out of receiving these emails. To remove your information from our database, please notify us at customerservice@candybaskets.com.
By using this website, you are agreeing to the terms and conditions of this privacy policy. If you do not agree to this policy, please discontinue use of this site. Candy Baskets reserves the right to change, add or modify this policy at any time.
If you have any questions about this privacy policy, you may email us at customerservice@candybaskets.com.
All on-line transactions are conducted through a secure connection which has been verified and authenticated by Trustwave. Click on the Trustwave icon for security information pertaining to the Candy Basket's on-line store.
